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Digital Design Passive Income

Etsy Shop Suspended? Here's What to Do Next!

by Tanya McCarthy 21 Feb 2023

Do you have an Etsy shop that was suddenly suspended without warning? You're not alone. Etsy shop suspensions are a common occurrence, and unfortunately it can be hard to get your store reactivated after the fact. If you've had your etsy shop suspended and don't know what to do next, this article is for you. We'll discuss why shops get suspended in the first place, how to appeal or re-activate your store if needed, tips on avoiding future suspension issues as well as alternatives for selling online if necessary. Don't let one bad experience with Etsy ruin all of your efforts - read on and find out more about dealing with etsy shop suspensions today.

You can also watch this awesome video below! 



Table of Contents:

What is Etsy Shop Suspension?

Etsy shop suspension is when Etsy removes a seller’s access to their store, either temporarily or permanently. Temporary suspensions are generally due to overdue balances on fees owed by the seller, while permanent suspensions occur when a seller has violated Etsy's terms of use.

When an Etsy shop is suspended, it can no longer be accessed by the owner and all listings will be removed from public view. Depending on the severity of the violation that led to suspension, sellers may not be able to appeal for reinstatement.

Common Reasons for Etsy Shop Suspension include:

• Violating copyright laws by selling counterfeit items or infringing upon another person’s intellectual property rights;

• Selling prohibited items such as weapons or drugs;

• Not following proper listing guidelines (e.g., using inappropriate language in titles/descriptions);

• Failing to respond promptly and appropriately to customer inquiries;

• Using misleading information in product descriptions or photos; and

• Engaging in deceptive business practices (e.g., failing to deliver orders).

How To Appeal An Etsy Shop Suspension:

If you believe your shop was wrongfully suspended, you can submit an appeal through your account settings page within 14 days of receiving notification of suspension from Etsy. You must provide evidence that supports your claim and explain why you think your shop should be reinstated. Once submitted, it typically takes up to two weeks for a decision about reinstatement from the review team at Etsy Support Services.

Tips For Avoiding Future Suspensions:

The best way to avoid future suspensions is by familiarizing yourself with all applicable policies outlined in the Seller Handbook before setting up your store on Etsy and then adhering strictly to them throughout operation of your business . Additionally, make sure you respond quickly and professionally any time there are issues with customers so they don't escalate into bigger problems down the line which could lead directly or indirectly towards suspension Lastly, if possible, try diversifying where you sell products online so that if one platform does suspend you, there are other options available.

There are many alternatives out there for those looking into digital downloads like printables, wall art, SVGs etc. These include platforms such as Design Bundles, Creative Market, SoFontsy, your own website, and Gumroad - just to name a few. Each platform offers different features and benefits depending on what kind of products someone wants or needs; so it is important to research each option carefully before deciding which one works best for them.

Etsy shop suspension can be a devastating experience for any seller, but understanding the reasons why it occurs and taking proactive steps to prevent it can help ensure that your business remains successful. Next, let's look at some of the common reasons for Etsy shop suspension.

Key Takeaway: Etsy shop suspension can occur for various reasons such as copyright infringement, selling prohibited items, or failing to respond to customer inquiries. To avoid future suspensions, familiarize yourself with the Seller Handbook and adhere strictly to its policies. Consider diversifying your sales platform by researching alternative selling platforms.

Common Reasons for Etsy Shop Suspension

When it comes to selling digital products online, Etsy is one of the most popular platforms. However, sometimes Etsy shops get suspended for various reasons. The most common reasons for an Etsy shop suspension are copyright infringement, selling prohibited items, or violating terms of service.

Copyright Infringement:

One of the main reasons why an Etsy shop may be suspended is due to copyright infringement. This means that a seller has used images or content from another artist without permission and/or not giving credit where it’s due. It’s important to make sure that all artwork used in your listings is either created by you or properly licensed with proper credits given when necessary. This means no Disney, Marvel or other TM/CR stuff, even IF everyone else is doing it!! 

Selling Prohibited Items:

Another reason why an Etsy shop may be suspended is because they are selling prohibited items such as weapons, drugs and drug paraphernalia, alcohol-related items, tobacco-related items and other illegal goods or services on their platform. Make sure to check out the list of prohibited items before listing any item on your store so you don't run into any issues down the line.

Violating Terms Of Service:

Violating terms of service can also lead to an Etsy shop suspension if rules aren't followed correctly such as using inappropriate language in descriptions or titles which could potentially offend buyers and violate community guidelines set forth by the company itself. Additionally, spamming customers with too many messages about sales can also lead to a suspension since this isn't allowed either according to their policies and procedures page on their website.

It's important to understand the common reasons for Etsy shop suspension so that you can take preventative measures and avoid any future issues. Next, we'll discuss how to appeal an Etsy shop suspension if your store has already been suspended.

Key Takeaway: Etsy shop suspensions can be caused by copyright infringement, selling prohibited items, or violating terms of service. Key takeaways include: - Ensure all artwork used is created by you or properly licensed - Check the list of prohibited items before listing any item on your store - Follow community guidelines and avoid spamming customers with too many messages about sales.

How to Appeal an Etsy Shop Suspension

If you’ve had your Etsy shop suspended, it can be a stressful and confusing experience. It’s important to know that there is an appeals process available if you believe the suspension was in error or unjustified. Here are some tips on how to appeal an Etsy shop suspension:

Contacting the Etsy Team for Help

The first step in appealing an Etsy shop suspension is to contact the team at Etsy Support. You can do this by logging into your account and clicking “Contact Us” at the bottom of any page. Once you have submitted your request, they will review it and get back to you with their decision within 48 hours. Be sure to provide as much detail as possible about why you think the suspension was unwarranted so that they can make an informed decision about whether or not to reinstate your account.

Understanding Your Suspension Notice

When appealing a shop suspension, it's important to understand exactly what caused it in order for your appeal to be successful. Read through all of the information provided in your notice carefully and take note of any specific rules or policies that may have been violated which led to the suspension of your account. This will help when making arguments for why those violations should not apply in this particular case or why they were unintentional mistakes made on behalf of yourself or someone else associated with running your store (such as a customer).

Making Your Appeal

Once you have gathered all necessary information regarding why you believe that suspending your store was wrongfully done, craft a detailed yet concise argument explaining these points clearly and logically while also providing evidence where applicable (such as screenshots). It is important to not only explain what happened but also include suggestions on how similar issues could be avoided going forward if allowed another chance at running a successful business on Etsy again. This may involve implementing new procedures or policies related directly towards preventing future suspensions from occurring due solely based off technicalities rather than intentional wrongdoing by either party involved.

Following Up After Submission

After submitting an appeal, keep checking back regularly with both email notifications sent out by support staff members working behind-the-scenes along with logging into one's own personal dashboard area located inside each individual user profile page section found online over at Etsy. Doing so allows one to stay up-to-date concerning the latest updates being made regarding the current status quo situation overall surrounding the entire ordeal throughout its duration until now. This will ensure that any changes since submission date are noted and taken into account before making a final decision on the matter.

If you have been suspended from Etsy, don't despair. There are steps that can be taken to appeal the suspension and get your shop back up and running again. Now let's take a look at some tips for avoiding future suspensions.

Key Takeaway: When appealing an Etsy shop suspension, it's important to contact the team at Etsy Support, understand your suspension notice and craft a detailed yet concise argument with evidence. Follow up regularly and take note of any changes in status.

Tips for Avoiding Future Suspensions

It’s important to stay on top of the rules and regulations when selling digital products online. Failing to do so can lead to suspensions or even account closures, which can be a huge setback for any business. Here are some tips for avoiding future suspensions:

1. Read and Understand All Rules & Regulations:

Make sure you read all the rules and regulations related to your product before launching it online. This includes understanding copyright laws, terms of service, payment processing policies, etc., as they may vary from platform to platform.

2. Respond Quickly To Customer Inquiries:

When customers have questions about your product or services, make sure you respond quickly with accurate information in order to avoid any misunderstandings that could lead to suspension or closure of your account.

3. Stay Up-To-Date With Changes In Policies:

The rules and regulations governing digital products change frequently so it is important that you keep up with these changes in order to ensure compliance with all applicable laws and regulations at all times. It’s also wise to review customer feedback regularly in order identify potential issues early on before they become bigger problems down the line that could result in suspension or closure of your account .

4. Have A Plan For Dealing With Violations:

If there is ever an issue where someone has violated one of your policies (e.g., copyright infringement), then make sure you have a plan in place for how you will handle this situation promptly and professionally without risking suspension or closure of your account due mismanagement .

Be proactive about monitoring your account activity: Monitor activities such as sales volume, customer complaints, refunds, chargebacks etc. on a regular basis so that if anything looks suspicious then you can take action immediately rather than waiting until after an issue arises. This proactive approach will help minimize the risk associated with potential violations leading up to suspension or closure.

By following the tips outlined in this article, you can take proactive steps to avoid having your Etsy shop suspended. However, if you're still looking for other ways to make money from selling digital products online, then let's explore some alternatives to Etsy in the next section.

Key Takeaway: Stay on top of rules and regulations, respond quickly to customer inquiries, keep up with changes in policies, have a plan for violations and monitor account activity regularly to avoid suspension or closure.

Alternatives to Selling on Etsy

One of the most popular is Shopify. This platform allows sellers to create their own online store and manage it from one central dashboard. It also provides features such as product management, payment processing, marketing tools and analytics. Shopify offers plans starting at $29 per month with no transaction fees if you use their payment gateway.

Another option is BigCommerce which is similar to Shopify but offers more advanced features like custom themes and discounts for bulk orders. The pricing starts at $29.95 per month with no transaction fees if you use their payment gateway as well.

If you're looking for other places to sell your content check out this YouTube Video below or read this blog post!



No matter what platform you choose, make sure it meets your needs while providing value back in return. This will help ensure success when selling digital products online.

Key Takeaway: Key takeaway: Selling digital products online requires careful consideration of the platform you use to ensure success. Popular options include Shopify, BigCommerce, Gumroad and Sellfy with varying fees and features.

FAQs in Relation to Etsy Shop Suspended

What happens if your Etsy shop is suspended?

If your Etsy shop is suspended, it can be a difficult and stressful situation. You will no longer have access to the account or any of the items you had listed for sale. It's important to contact Etsy as soon as possible to find out why your shop was suspended and what steps you need to take in order to get it reinstated. Depending on the reason for suspension, you may need to make changes or provide additional information before being allowed back into your account. If all else fails, there are other online marketplaces that allow digital downloads which could be an alternative option for selling your products online.

How long does it take to Unsuspend Etsy shop?

It typically takes Etsy up to 48 hours to review and unsuspend a shop. If your shop has been suspended, you can contact Etsy's Support team for assistance. They will be able to provide more information about the suspension and what steps need to be taken in order for it to be reinstated. It is important that all policies are followed when running an Etsy shop in order to avoid any potential suspensions or other issues with the platform. Following these guidelines should ensure that your shop remains active and successful on Etsy.

Can you get unbanned from Etsy?

Yes, it is possible to get unbanned from Etsy. However, the process of getting unbanned depends on the reason for the ban and can be a lengthy process. If you have been banned due to violating Etsy's policies or terms of service, you must contact customer support directly and explain why your account should be reinstated. You may also need to provide additional information such as proof that any violations have been corrected or removed before they will consider unbanning your account. In some cases, an appeal may be necessary in order for Etsy to review your case and determine if you are eligible for reinstatement.

Why did Etsy close my shop?

Etsy may close a shop for various reasons, such as violating their terms of service or not meeting the minimum standards required to be an Etsy seller. This could include failing to respond to customer inquiries in a timely manner, providing inaccurate product descriptions or images, and/or failing to provide satisfactory customer service. Additionally, shops that are found to be selling prohibited items or engaging in fraudulent activities may also be closed by Etsy.


Overall, Etsy shop suspension can be a frustrating experience but with the right knowledge and preparation it doesn't have to be. Knowing what common reasons for suspensions are, how to appeal an Etsy shop suspension if needed, tips for avoiding future suspensions and alternatives to selling on Etsy can help you make sure your etsy shop suspended situation is handled quickly and efficiently. With this information in hand, you'll be able to get back up and running as soon as possible so that you can continue making money from your digital products online.

Are you an artist looking to make a passive income selling digital downloads online? Are you facing the frustration of your Etsy shop being suspended? Don't give up! There are solutions available that can help get your store back on track. Reach out for support and explore other platforms where you can continue selling your designs without fear of suspension. With hard work and dedication, success is within reach!

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